Privacy Policy

At OTTOP Australia, we respect your privacy and are committed to protecting the personal information you provide to us.

Last updated August 2026

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, make an enquiry, request a quote, place an order or otherwise communicate with OTTOP.

Where applicable, we manage personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

01Information We Collect

Depending on how you interact with OTTOP, we may collect:

NameEmail addressPhone number Billing & delivery addressBusiness or organisation details Product enquiries & quote informationOrder & transaction information Delivery & logistics informationCommunications with OTTOP Details you provide for customised products Website usage — IP address, browser, device, pages visited Cookies & similar technologies

Payment information may be processed through third-party payment providers. OTTOP does not necessarily receive or retain your complete payment card details.

02How We Collect It

We may collect personal information when you:

Visit or use our websiteSubmit an enquiry or quote request Contact us by phone, email, SMS or social mediaPurchase a product or service Request delivery or installationMake a warranty, return or support enquiry Subscribe to marketingSpeak with our staff

We may also receive information from service providers, delivery companies, payment providers and other third parties where reasonably necessary to provide our products or services.

03How We Use It

We may use personal information to:

Respond to enquiriesPrepare quotations & invoices Process & manage ordersManufacture or customise products Arrange freight & deliveryProvide customer service & after-sales support Process warranty & return claimsCommunicate about an order Improve our website & productsMaintain business & accounting records Prevent fraudMeet legal obligations Send marketing where permitted

You may unsubscribe from marketing at any time using the unsubscribe option provided or by contacting OTTOP. Operational messages about an active enquiry, quote, order, delivery or warranty matter may continue where reasonably required.

04Cookies & Analytics

Our website may use cookies and similar technologies to improve functionality, understand website usage and support advertising and marketing.

These may collect your device type, browser, IP address, approximate location, pages viewed and interactions with our website.

You can control or disable cookies through your browser settings, though some functionality may be affected.

05Sharing Your Information

OTTOP does not sell your personal information. We may disclose it where reasonably necessary to operate our business, including to:

Manufacturers & suppliersFreight & transport providers Payment & financial providersWebsite, hosting & technology providers Marketing & analytics providersAdvisers & insurers Authorities where required by law

Some providers or platforms may operate or store information outside Australia. Where applicable, we take reasonable steps to manage personal information in accordance with Australian privacy requirements.

06Security & Storage

OTTOP takes reasonable steps to protect personal information against misuse, interference, loss, unauthorised access, modification and disclosure.

Information may be stored electronically or in business records maintained by OTTOP or trusted service providers.

We retain it only as long as reasonably required for business, legal, accounting, warranty and regulatory obligations, after which it may be securely destroyed or de-identified.

07Access & Correction

You may request access to the personal information we hold about you, or ask us to correct anything inaccurate, incomplete or out of date.

We may request reasonable identification before providing access or making changes, to protect your information. Some exceptions may apply where permitted by law.

08Enquiries & Complaints

If you have a question, concern or complaint about how OTTOP handles your personal information, please contact us using the details in section 10. We will review it and respond within a reasonable timeframe.

If you are not satisfied with our response, you may have the right to contact the Office of the Australian Information Commissioner (OAIC).

09Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, technology or legal requirements.

The latest version is published here together with its most recent update date.

10Contact OTTOP

For privacy enquiries, requests or complaints:

OTTOP Australia